Frequently Asked Questions
Q: Can I make changes to my order?
A: Yes, you can make changes to your order. We ask that you give us as much notice as possible for any changes you would like to make. Please email us at firstname.lastname@example.org or call our customer service representatives to make appropriate changes. However, we need 24 hour notice before an order is schedule to ship or make changes to an order. If the order has already been shipped we cannot cancel your order, substitute different flowers, or change your delivery date. Note that during the week leading up to Mother's Day and Valentine's Day we are not able to make changes to orders.
Q: Can I cancel an order?
A: Yes, you may cancel an order to receive a full refund up to 24 hours before the order is scheduled to ship. We are not able to cancel orders and refund the full purchase price after the product has shipped. Note that during the week leading up to Mother's Day and Valentine's Day we are not able to cancel orders.
Gift Certificates may not be returned or cancelled.
Q: Can I pick the colors for assorted roses?
A: Unfortunately, you are not able to choose the colors for our product "50 or 100 stems of assorted color roses". These flowers are packaged directly at the farms in South America and our growers will randomly select two colors to be placed in each box.
Q: I only counted 24 roses in my order when I ordered 50. Where are the rest?
A: Our roses are packed in bouquets of 25 roses. If you counted the flowers while the heads are still in their protective wrapping it may appear that there are only 12 roses. One row of roses set slightly lower and may be hidden under the protective wrapping. When you count the stems you should count 25 roses. As long as you received 2 bunches of flowers for an order of 50 roses, 4 bunches for an order of 100, 8 bunches for an order of 200 or 16 bunches for an order of 400 roses, then all of your flowers are there.
Q: Do I pay sales tax on my order?
A: We are required by law to collect a sales tax for orders with credit card billing addresses located in the state of Maine, or being shipped to the state of Maine.
Q: Do you ship internationally?
A: At this time, we are not able to ship internationally items due to quality concerns. All of our products are shipped directly from farms using FedEx or UPS to ensure freshness. With international delivery, it is likely that the flowers would be in transit for more than one day, and may perish due to the additional time needed for delivery.
Q: Do you ship to Alaska and Hawaii?
A: Yes, we can ship to both Alaska and Hawaii.
Q: Do you deliver to hospitals?
A: Yes, we can deliver to hospitals. Since packages are usually delivered to the shipping and receiving department, please be sure to include the room number of the recipient. Due to hospital restrictions, deliveries cannot be made to patients in ICUs or CCUs.
Q: Do you deliver to schools?
A: We can deliver to schools; however we suggest that you check with the individual school before you place your order for any special restrictions they might have.
Q: Can flowers be sent to P.O. Boxes?
A: We are unable to deliver to P.O. Boxes. For shipping through FedEx, we require a physical street address for all deliveries.
Q: What days do you deliver?
A: We currently deliver flowers Tuesday through Friday. Our shipping carriers do not deliver on Saturdays or Sundays.
Q: Do you deliver on holidays?
A: We are unable to make deliveries on specific national holidays such as, Memorial Day, Labor Day, Thanksgiving, Independence Day, New Year's Day, and Christmas.
Q: What time will my flowers be delivered?
A: In most circumstances, flowers will be delivered by noon. There may be exceptions if the recipient lives in Alaska, Hawaii or a rural location. Additionally, if there is poor weather in the area, or any other acts of God which may delay our carriers, delivery may not take place until later in the day.
Q: Can I order flowers for same day delivery?
A: At this time we do not offer same day delivery for flowers. We ship directly from farms so we need a week advance notice.
Q: What if the recipient is unavailable?
A: We ask that you check in advance to make sure your recipient will be available when the flowers arrive. Nevertheless, if the recipient is unavailable at the time of delivery, our shipments have a signature release. This means that our carrier is able leave packages at the recipient's door. If flowers are being delivered to a commercial address, in most cases delivery will be attempted either later the same day or the following day. If the flowers are not delivered on the carrier's first attempt, or if packages are left at the door, 48LongStems cannot be held responsible for any damage due to exposure or delayed delivery. Please note that our wholesale flowers ship directly from a farm and may require a signature so someone should be available to receive them.
Q: How do I track my order?
A: Once your package has left our distribution center or farm, you will be sent an email with the tracking number. If you did not specify your email address when you ordered or for some other reason did not receive your tracking number by email, please call our customer service at 1-207.618.7618. We will promptly supply you with a tracking number for FedEx or UPS.
Flower Upkeep Questions
Q: How are your flowers packaged?
A: All of our flowers are placed in specially designed shipping boxes, and are secured in place so that they move as little as possible during transit. This ensures that your flowers will arrive in good condition.
Q: Do care instructions come in the box?
A: Refer to the product page for care instructions.
Q: How long will it take for my flowers to bloom?
A: Roses typically start to bloom within 24 hours of delivery. Depending on the type of flower, it may take between 3-7 days for your flowers to fully open.
Q: Why is there a slight difference between the color of my flowers received and the image on the site?
A: Due to Mother Nature, resolution of monitors, and the need to inventory many different verities of flowers you might receive flowers of slightly different shades. We will do our best to ship what is shown.